Pre-Order Policy

This Pre-Order Policy governs all pre-order purchases made on 6KIOM ("6KIOM," "we," "our," or "us"). By placing a pre-order, you expressly agree to this policy.

1. Definition of Pre-Order

A pre-order refers to any product that is not currently in stock and must be specially procured from the manufacturer, brand, or authorized distributor after the customer places and confirms the order.

Pre-order products are clearly identified on the product page.

All pre-orders are considered special procurement orders.

2. Mandatory Advance Payment

• Full payment is required at the time of placing the pre-order.
• Orders will be processed only after successful payment confirmation.
• 6KIOM reserves the right to cancel any order due to payment authorization failure, pricing errors, or supplier unavailability.

3. Procurement Timelines (Estimated, Not Guaranteed)

Procurement timelines are estimates only and are not guaranteed delivery commitments.

Estimated Timelines

• Indian brands: 2 to 4 weeks
• International brands: 4 to 8 weeks

These timelines may extend due to:

• Manufacturer or supplier delays
• Import/export restrictions
• Customs clearance delays
• Logistics disruptions
• Production delays
• Regulatory approvals
• Global supply chain disruptions
• Force majeure events

6KIOM shall not be held liable for delays arising from the above circumstances.

4. No Cancellation After Procurement Begins

Pre-orders are placed specifically for the customer and therefore:

• Cancellation requests are accepted only within 24 hours of order placement, and only if procurement has not started.
• Once the order has been confirmed with the supplier, distributor, or manufacturer, cancellation is strictly not permitted.
• If cancellation is approved, payment gateway fees, transaction charges, currency conversion charges, and administrative costs will be deducted.
• 6KIOM reserves sole discretion in approving or rejecting cancellation requests.

5. Delays, Alternative Products & Store Credit

Pre-order timelines are estimates and may be affected by supplier, manufacturing, import, customs, or shipping delays.

If there is a delay in your order, 6KIOM will keep you informed about the status of your purchase.

If the ordered product becomes unavailable or faces an extended delay, we may:

• Offer an alternative product of similar value;
• Provide store credit for the order value; or
• Issue a refund if the order cannot be fulfilled.

Customers may also choose to convert a delayed pre-order into store credit, which can be used for any eligible product on the 6KIOM website.

6. Dispatch and Delivery

• Once the product is received at our warehouse, 6KIOM will dispatch the product within 2–5 business days.
• Delivery timelines after dispatch are subject to courier partner performance and are not guaranteed.
• 6KIOM is not liable for courier delays.

7. Returns, Exchanges, and Non-Returnable Clause

Pre-order products are non-returnable and non-refundable except in the following cases:

• Manufacturing defect
• Wrong product shipped
• Product damaged during transit

All such issues must be reported within 48 hours of delivery, with supporting photo/video evidence.

6KIOM reserves the right to inspect and verify claims before approving replacement.

Size exchanges are not guaranteed and depend on supplier availability.

8. Supplier Discontinuation or Unavailability

If the supplier discontinues or cannot fulfill the product, 6KIOM may, at its sole discretion:

• Offer an alternative product
• Issue a refund
• Provide store credit

6KIOM shall not be liable for supplier-related discontinuation.

9. Customer Acknowledgement and Consent

By placing a pre-order on 6KIOM, you acknowledge and agree that:

• You understand this is a special procurement order
• You accept estimated timelines
• You accept the no-cancellation and limited refund terms
• You agree to wait until procurement is completed
• You agree not to initiate payment disputes or chargebacks due to procurement timelines

Any chargeback or payment dispute filed in violation of this agreement may result in permanent suspension from 6KIOM services.

10. Limitation of Liability

6KIOM shall not be liable for the following:

• Supplier delays
• Import delays
• Customs clearance delays
• Logistics delays
• Indirect, incidental, or consequential damages

6KIOM's maximum liability shall not exceed the amount paid for the product.

11. Contact Information

Website: https://6kiom.com/

Address:

6KIOM – The Riding Gear Store

SKYLER AUTOMOTIVE LLP
10/2, 1st Floor, Khivraj Mansions,
Kasturba Road, Shanthala Nagar,
Ashok Nagar, Bengaluru – 560001
Mobile: 99004 06000
Email: [email protected]

GSTIN: 29AETFS5710A1ZW